Cancellation, Withdrawal and Date Changes Policy

Service	Cancellation Policy	Withdrawal Policy	Deferral Policy	Invoicing
Registered Training Courses	(See Withdrawal Policy & Note 1)	No refund after enrolment for courses delivered by distance education. (See Note 2)	Non-Applicable	On enrolment, or by stages, or by unit, as applicable
Professional Development Workshops	30 days or more notice Full refund 15–29 days notice Refund less 20% administration fee 14 days or less notice No refund (Also see Note 1)	Non-Applicable	A deferral of 15 days or more notice, new date(s) must be advised when notice of date change is given and new date(s) must be within a 3-month period of the original date, no penalty. If no new date is given when notice of the date change is given, refund less a 20% administration fee. A deferral of 14 days or less notice, no refund, full fee payable. (Also see Note 4)	Client invoiced two-months prior to scheduled date or on booking if less than two-months to the scheduled date
Customised Training	30 days or more notice, Full refund, less the full customisation fee 15–29 days notice Refund less 20% of the workshop fee plus the full customisation fee 14 days or less notice No Refund (Also see Note 1)	Non-Applicable	A deferral of 15 days or more notice, new date(s) must be advised when notice is given and the new date(s) must be within a 3-month period of the original date, no penalty. If no new date is given when notice of the date change is given, refund, less a 20% administration fee and the full customisation fee applies. A deferral of 14-days or less notice, no refund. (Also see Note 4)	On acceptance of the SVM quote
Scheduled Training	(See Note 1)	30 days or more notice Full refund 15–29 days notice Refund less 20% administration fee 8–14 days notice Refund less 30% administration fee 7 days or less notice No refund	If the School is required to change the date of a Scheduled Training activity and an enrolled student is unable to attend on the new date, the student or organisation will receive a full refund.	On enrolment

Note

If the School cancels a workshop course, enrolled students/client organisation will receive a full refund.
Students undertaking their studies by distance education will be deemed to have commenced their studies on receipt of payment by the School.
This policy is effective from the time the School confirms the clients booking, request, enrolment or consulting proposal.
Only one deferral is permitted. There is no refund for a training activity or service that is subsequently cancelled; the full training or service fee is then payable.